Press release containing excerpts from observer reports. The release ends with an itemized list of common complaints, which are detailed throughout. Generally, prisoners are happy with the decreased tensions and the new cook. However, a major problem is medical care: it is often slow to come, and guards will deny prisoners medication if they dislike them. The mail program is also ineffective, which particularly affects prisoners with upcoming appeals who need to contact their lawyers; there are many delays, and confidential mail often arrives opened. Prisoners also complain of a lack of rehabilitative programs and vocational training, as well as about the guards' tendency to confiscate items during shakedowns and not return them. The prisoners feel that there are there to serve time, but that they do not deserve these abuses from guards.